Client Management Representative/Office Admin - Full Time 

Markham, ON , May  2021

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We are looking to add a professional Client Management Representative/Office Admin to join our team.

As a team, the Client Service Representative‘s responsibilities will include, but are not limited to:

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Client Management

  • Communicate with and respond to clients in various channels, in-person, phone calls, emails, text messages, etc.

  • Redirect the client’s inquiries to respective personnel.

  • Collect, organize and prepare information package to respond to CRA’s reviews and audits;

  • Perform routine tasks, such as payroll, for clients

  • Other accounting and office duties as required

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Office Administration

  • Maintain a clean office environment in the office;

  • Manage appointments and bookings for all partners;

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Required Qualifications & Skills:

  • Outstanding communication and interpersonal skills

  • Trilingual - Fluent in English, Cantonese, and Mandarin - Fluent in speaking and professional writing in all languages.

  • Excellent customer service skills

  • Excellent problem-solving skills, organizational skills, attention to detail, punctuality, and work habits

  • Experience with upholding a strict level of confidentiality and a high level of professionalism

  • Strong ability to use technology and the willingness to learn new software applications and to adapt to technological upgrades

  • Ability to work with ATS software (ADP Workforce Now)

  • Experienced in using communication APP ( WhatsApp, Text messaging, Wechat , etc)

  • Payroll Compliance Practitioner certification is an asset

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Education And Experience Requirements

- University degree or college diploma in business or accounting, with a minimum of 2 years of related accounting experience.

- Willingness to accept increasing responsibility as experience grows

- Able to work independently and under pressure to meet deadlines

- Strong working knowledge of payroll processing

- Familiar with CaseWare, Caseview, and tax software (Cantax), MS Office ( Word, Excel, PowerPoint), QuickBooks, Sage50, etc

- Desire to work in a fast-paced work environment, as well as an interest in learning about new businesses.

- Must be able to work 3 days from home and 2 days in the office.

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We thank all the applicants. However, only those selected for an interview will be contacted.

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To Apply: Please send resume to hlin@jay.ce.ca 

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Application deadline: 2021-05-28

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